Question 1

How do I manually reset the bNOVA lock with Bluetooth?

Accepted Answer

To manually reset the lock, remove the cover to access the DIP switches, set selectors 2-3-4 to ON, hold down the latch until it beeps (about 5 seconds) and the LED turns solid red. Release the latch, press it again to confirm the operation (within 5 seconds), then set all DIP switches to OFF (as per operating mode) and replace the cover.

Question 2

How do I manually reset the bDIGIT - bTRACK - bTAG devices?

Accepted Answer

It is important that the peripheral device is close to the lock to which it was associated. To perform a reset, you must send an opening command three times.

bDIGIT – Turn on the escutcheon and press Enter, wait for the LED to flash blue and red between each command.
bTRACK and bTAG – Press the Mottura button three times, wait for the LED to flash blue and red between each command.

Question 3

How do I pair accessories?

Accepted Answer

Using the app, select "Accessories" from the icons at the bottom of the screen, then follow the procedure indicated by the app depending on the peripheral to be paired.

Question 4

How do I enter codes, fingerprints, or TAGs on the devices?

Accepted Answer

Using the app, press "Accessories" in the icons at the bottom of the screen, then, after pairing the device.

bDIGIT - Press "Keyboard Codes" to generate new codes, select "Add New Code," then follow the procedure in the app.
bTRACK - Press "Fingerprints" to enter a new fingerprint, then follow the procedure in the app.
bTAG - Press "Add New Tag" to enter a new transponder card, then follow the procedure in the app.

Question 5

How do I change a GUEST code to a MASTER code?

Accepted Answer

From the screen with the lock, where it is highlighted that the user is "Guest," press the lock to access the screen with the green padlock. Then, press "Configure" in the icons at the bottom of the screen and enter the "MASTER" code. From the screen with the lock, it is now highlighted that the user has become "Master."

Question 6

How do I update my account via the app?

Accepted Answer

If the "account" icon at the bottom of the main screen is yellow, tap it and then "change password," then follow the instructions in the app. Return to the main screen, tap the "account" icon, "log out," and enter your new password.

Question 7

The installed and powered lock does not lock automatically.

Accepted Answer

Check the position of the door status magnet, which must be positioned at the same height as the sensor on the lock (the transparent white one that emits LED signals) and not at the black cap covering the dip switches.

Question 8

The lock emits an audible signal with a purple LED and does not lock automatically.

Accepted Answer

The latch may be stuck.

Question 9

The app no ​​longer finds the lock.

Accepted Answer

The Bluetooth may be turned off, so we recommend turning off the power, turning the handle several times to allow the lock's capacitors to discharge, and then reconnecting the power to the lock.

Question 10

I need to replace an XNova - XMode lock with a bNOVA. How do I do this?

Accepted Answer

For XMode, we recommend replacing it with a bNOVA base paired with the 97724/746 logic unit (connected via the dry contact cable supplied with the lock), which allows the use of the existing external peripheral. The internal peripheral will no longer be usable and can be replaced, if necessary/possible, with the opening button. For XNova, we recommend replacing it with a bNOVA base, reusing the existing accessories.

Question 11

After the initial pairing with my lock, how do I add a second smartphone?

Accepted Answer

To add a new smartphone, you need to generate an invitation code. Simply connect to the lock using the Administrator smartphone and generate an invitation code. You can choose whether to create another administrator or just a guest user. Once the code has been created, you will be given the option to share the code with another user using one of the tools installed on the smartphone (e.g., email, WhatsApp, etc.). The new smartphone simply needs to install the app and use the invitation code received to pair with the lock.

Question 12

How do I change the bBRIDGE Wi-Fi?

Accepted Answer

Simply access the app settings and select the menu item that allows you to manage devices. A screen will appear that allows you to select bBRIDGE, then use the Change Wi-Fi network button to start the wizard.

Question 13

How do I know if my bNOVA is working properly?

Accepted Answer

By using the Diagnostics function in the app’s advanced settings, you can check the readings and operation of the sensors in the lock.

Question 14

How do I remove a lock from the bKEY remote control?

Accepted Answer

Simply connect to the device by following these steps: open the app and select the menu in the top-right corner. Select Settings, then Device Diagnostics. Next, select bKEY and follow the instructions in the app. To remove the lock, tap the bin icon.

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